We’ve heard complaints about a page that they get when they try to do a google search requiring them to prove that they aren’t a robot. We want your device to get over this annoying habit as badly as you do. Without further ado here’s a simple explanation and solution.
Why does this happen?
Most filtering products route your website traffic (the websites you view) through a server(computer) that watches for websites you don’t want to see. When Google sees a lot of traffic from one server address it thinks there’s something wrong there. (think hacking) When you’re browsing the internet at the same time as a lot of other Cloudveil customers, Google thinks you’re all at the same address and flags you as a potential problem.
The Recaptcha that you see when you get this message is a common way for websites to check whether you’re human with a series of tests that are easy for a human to figure out but hard for a computer to figure out.
How do I fix this?
Sign into Google in the browser.
Most of our users have fixed this problem by signing into their Google account in the browser. Here are instructions for doing that.
- Go to google.com or google.ca in the web browser you’re having this issue in. (This doesn’t work from search results.)
- Tap the Sign In button on the top right corner.
- Sign in with your Google account. (Likely a Gmail account.)
- If you don’t have a Google account, you can sign up for one here.
- Tap the create account button.
- Fill out the form that shows up.
- If you don’t want a new email address at gmail.com tap Use my current email instead and enter your existing email address.
- Once you are signed in you should see your name or a profile picture where it used to say Sign in on the top corner of the page at google.com (or google.ca).
Turn on locations services for your browser
If signing into your Google account doesn’t fix the problem for you here is another fix that should help.
- Open Settings > Privacy > Location Services.
- Make sure that the switch at the top of the page is on.
- Look for the browser app that is having this problem lower down on the page and tap it.
- Make sure there is a checkmark beside “While using the App.”