Frequently Asked Questions

Google - I am not a robot

Google Captcha - I am not a robot   Why does this happen? Most filtering products route your website traffic (the webs...

How can I test my filter?

We do not recommend testing with immoral content. Please visit our Filter Test page or alternatively 777.com (gambling).

Are games blocked?

Simple mind, board, and educational games are allowed. If you feel a game app is blocked incorrectly let us know. Note: Some filter types...

Can I use YouTube?

We can't unblock the YouTube website in the mobile browser. Here are the options we have. Individual YouTube videos and channels can be ...

Is content filtered within apps?

Global and VPN App Filtering Status   Pinterest Android & Apple: The Pinterest app or website cannot be filtered in any way. Pinterest ha...

Can you see my browsing history?

CloudVeil does not have access to your browsing history. Also, user data is only accessed to provide support to our clients.

Can the filter on my computer be customized for my business needs?

Yes! Please reach out to support for help with finding a solution that works best for your needs. This can include allowing certain sites...

Device is blocked by server!

This is a result of the device being banned by our system. Contact support to resolve this issue.

Switching the account email on CloudVeil for Windows / Mac devices.

Contact support for changing the email. This will require you to log back in to the CloudVeil for Windows / Mac app with new credentials ...

How do I uninstall CloudVeil for Windows / Mac?

Open the CloudVeil app Go to the Advanced Tab. Press the Deactivate button Check your email and reply to the automated deactivation emai...

Can CloudLocker set time limits on apps?

Yes! Contact support with the app and how many minutes per day you would like the app available for.

I forgot CloudLocker passcode

Reach out to support for help recovering access to CloudLocker. 

How to update CloudLocker

Go to the Play Store and update CloudLocker if it shows an update for it. Go to Settings > Apps > CloudLocker > Storage & Cache > clear ...

What’s the difference between Adult and Youth filters?

On our Android filters we have some configuration options we call Adult or Youth. Here is an explanation of the differences between thes...

Manually Install Android app

Here are instructions for side-loading or manually installing an Android app.

Turn off Play Protect

Turning off Play Protect may prevent it from removing permissions from Cloudlocker and making the filter ineffective. We recommend doing ...

How do I uninstall CloudVeil from my iPhone or iPad?

To remove CloudVeil Browser for iOS (CV4i), simply uninstall the app. To remove Global, contact CloudVeil Support.

Can I use Screen Time on my iPad or iPhone?

Yes! We strongly recommend becoming familiar with and using the built in parental controls.    View our guide here: iOS Restrictions Guide

Which apps can CloudVeil block on my iPad or iPhone?

Global iOS is able to block any apps on your device, however each one needs to be added by CloudVeil Support. Default: Only apps in the ...