Issue:
Sometimes, Google may show an “I am not a robot” or reCAPTCHA message while you are using a filtered connection.
Why does this happen?
CloudVeil filters help protect your browsing by routing web traffic through filtering servers. When Google sees many users coming from the same server address, it may ask for extra verification to make sure the traffic is from a real person.
This does not usually mean anything is wrong with your device or filter. It is Google’s way of checking unusual traffic patterns.
How do I fix this?
Sign in to Google in the browser
The most common fix is to sign in to your Google account in the browser where the message appears.
- Go to google.com or google.ca in the affected browser.
- Select Sign in in the top-right corner.
- Sign in with your Google account.
- After signing in, try your Google search again.
Turn on location services for your browser
If signing in does not fix the issue, allowing location access for your browser may help Google better verify your traffic.
iOS
- Open Settings.
- Go to Privacy & Security > Location Services.
- Make sure Location Services is turned on.
- Find the browser app you are using.
- Set location access to While Using the App.
Still having trouble?
If Google continues showing the captcha message after trying these steps, please contact CloudVeil support.