Welcome to CloudVeil's Help Center

Question: How do I transfer my filter to my new device?

My Filters page link: cloudveil.org/my-account/my-filters/

Transferring your filter

1. On your My Filters tab, find the device you need to replace and click on Transfer.

- My old device shows as unenrolled or only displays its serial number. Delete the device and use the Install button to install on the new device.

- I can't find my device. Continue to these instructions: Install

2. Confirm the device transfer. If it is the correct device, click Transfer.

3. Depending on the filter type, you may be prompted to enter additional information.

4. You will then be given instructions for installing and (if applicable) credentials for setting up your new device. Installation instructions are linked near the bottom of the pop-up.

• CloudLocker Installation Instructions
• iOS Global Installation Instructions
• CloudVeil for Mac Installation Instructions

What happens to your transferred device?

After clicking Transfer, a ticket is created to have support remove the device from your account. This may take several days to be completed.

Additional questions/links

My device doesn't show in My Filters.

How to install my filter?

Most of us like to have our devices as free of clutter as possible. Unfortunately, Android has decided not to allow the user to hide VPN connection notices. Since CloudLocker VPN obviously requires a VPN, this notification is a necessary evil. However, it's possible to minimize this notification to half the size on most devices, as well as keep it at the bottom.

1. Pull down your notification screen from the top by swiping.
2. Press and hold on the VPN notification. (You might see a minimize button right here, too.)
3. Press Details.
4. Press VPN status.
5. Press notification style.
6. Change to Silent & Minimized.

Here are 2 common fixes if you get a message in your browser on Android that your connection is not private.

Note: This fix is for Android only. If you are running into this error on Mac, you can find the fix here.

Install Certificates

This problem will usually show up right after installing the filter. Try synchronizing settings from the Cloudlocker app first as your device may install the certificates automatically. If that doesn’t work, use the following guides to install certificates. 

Recent versions of Android require certificates to be installed manually from Settings. 

1. Open Settings and search for 'certificate'.
2. Choose the option for CA certificate from the search results.
3. Choose the CA certificate option.
4. Hit the Install anyway button on the warning that pops up.
5. Verify your identity with your password, pattern, or fingerprint.
6. Go to Downloads > applocker. You may have to open the menu in the top corner to find the Downloads folder.
   If the certificate doesn't show up you can download it manually from this link:
   http://api.mobifilter.net/cloudveil_blue_rootCA.crt
7. Select the CV1.crt and hit done. 

Here is a tutorial with screenshots on how to install them.

If you've already installed the certificates, then move to the next option.

Turn off the in-app Browser in the Google App

If you have installed certificates and you just get the connection not private message when you're opening search results from the Google app you need to turn off the in-app browser in the Google app.

1. On the page where you get the connection not private message hit the 3 dot menu button. This will be in the corner.
2. Tap the Browser settings option.
   If there is no Browser settings option in the menu then likely this is not an issue on your phone. Make sure you've installed certificates and contact CloudVeil support if the problem persists.
3. Turn off the option to Open web pages in the Google app.

OK to Use

• Sophos Home
• Norton Security
• BitDefender
• AVG CloudCare
• Sophos Endpoint Security
• Symantec Endpoint Protection
• Vipre Antivirus (requires configuration)
• Emsisoft (requires configuration)
• Avira (free)
• Kaspersky (free)
• Malwarebytes (free edition)

Do Not Use

•  McAfee - Blocks Internet
•  Eset Smart Security - Driver conflict causes BSOD
• Avast - Known driver conflict. Must disable Mail Shield for Outlook to load messages. Can block Internet initially.
• AVG Internet Security-must disable Enhanced Firewall
• Malwarebytes (paid edition) 

Unknown

• Trend Micro
• Kaspersky Internet Security