CloudLocker - Android
Problem: Your device is not showing on the My Filters page.
If a device hasn't communicated with our system for a period of time, it may become hidden. If the device is still actively being used, do the following:
Solution:
- Go to the Play Store and update CloudLocker if an update is available.
- Go to Settings > Apps > CloudLocker > Storage & Cache > Clear Cache.
- Restart the phone.
- Open CloudLocker > Synchronize Settings.
Result: The device should appear again on your My Filters page.
If the device is still missing, please use the contact options below.
Global - iOS & iPadOS
Problem: Your device is not showing in My Filters.
Solution:
If your device is not showing in My Filters and the filter is still working, please use the contact options below and include the serial number of the device.
- For more information, see our documentation for the Global - iOS filter.
Result: Support can review the device and help restore visibility on your account.
CloudVeil for Windows/Mac
Problem: Your device is not showing on the My Filters page.
If a device hasn't communicated with our system for a period of time, it may become hidden.
Solution:
- Open the CloudVeil for Windows/Mac app.
- In the Advanced tab, click Synchronize Settings.
- When syncing is finished, click Check for Updates and install any available update.
- Restart the computer.
Result: The device should appear again on your My Filters page.
If the device is still missing, please use the contact options below.
WhatsApp
CloudVeil Messenger