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iPhone and iPad Supervising and Filtering instructions

Overview

This article explains how to supervise your iPhone or iPad using CloudVeil SuperVisor. This process is available on Mac and Windows.

Step 1: Before You Begin

You will need:

  • A computer
  • An iPhone or iPad
  • A USB cable that supports data transfer
  • Access to the correct CloudVeil account

Step 2: Prepare the Phone for Supervision

Before connecting the phone to CloudVeil SuperVisor, complete these steps on the device.

Important: It is recommended to make an iCloud backup before proceeding: Settings > Apple ID > iCloud > iCloud Backup

  1. Settings > Apple ID > Find My > Find My iPhone > Turn off Find My iPhone
  2. Settings > Personal Hotspot > turn off Allow Others to Join

  3. Settings > Face ID & Passcode > Stolen Device Protection > Off

    About Stolen Device Protection for iPhone

Step 3: Install and Sign In to CloudVeil SuperVisor

Important: Check your CloudVeil SuperVisor version before continuing.

  • Mac: V44 or newer required
  • Windows: V52 or newer required

Older versions will not work.

  1. Download and install the latest version of CloudVeil SuperVisor on your Mac or Windows computer.

    CloudVeil SuperVisor Download 

    Or open your browser and go to manage.cloudveil.org/ios-supervisor/download/latest

  2. Open the download to finish the install
    • Mac users – open the installer from Downloads; you may see a message that Apple cannot verify the app. Go to System Settings > Privacy & Security, scroll to the Security section, and choose to Allow CloudVeil SuperVisor to run.
    • Windows users - open the installer from Downloads; you may see a Windows Defender warning. Choose More info, then select Run anyway.
      • Note: If the browser marks the download as unsafe, open the browser’s Downloads list. Hover over the download, click the three dots beside the trash icon, and choose Keep. If asked to confirm, click the dropdown beside Delete and select Keep anyway.

  3. Windows only: Install the Apple Devices app.

    Install Apple Devices (Windows) 
  4. Open CloudVeil SuperVisor
  5. If not automatically signed in, type in the email associated with the CloudVeil account you want to register the device with and click on Login with E-mail.
  6. Check the email inbox for the activation request email. If needed, check your spam or junk folder.
  7. In the activation request email, click the blue words "this link" for the app to automatically log in.

Please see below for step-by-step screenshots.

Step 4: Supervising the Device

Important: Keep the device unlocked and open during these steps.

  1. Open SuperVisor on the computer.
  2. Connect your device to the computer using a USB cable that supports data transfer.
  3. Unlock your device and tap Trust if prompted.
  4. Your device should show up in SuperVisor, identified by the serial. You can find the serial on your device at Settings > General > About > Serial Number
  5. Click on the device to highlight it in SuperVisor and then click Next.
    • It may prompt you to turn off Find My on the device if it hasn't been turned off.
    • Also ensure the Personal Hotspot is turned off before proceeding. 
    • Click Next once done.
  6. SuperVisor will start to create a backup. The device may prompt for the passcode before the backup can begin. This process may take a few minutes or more depending on the size of the backup.
  7. Wait while SuperVisor creates the backup file.
  8. When the backup has been successfully created, SuperVisor will display: Backup is created. Starting supervising process. Do not disconnect the device...
  9. SuperVisor will then show the following: Follow the instructions on the phone screen. After iPhone restarts, unlock it to open the home screen, then click Next.
    • After SuperVisor has supervised and restored the backup, you will be presented with screens to select Language & Region.
⚠️ If you see “iPhone Partially Setup, Erase or Continue?” it is very important to choose Continue. Choosing Erase will factory reset the device.
  1. When your device is at the Home Screen, click Next in SuperVisor.
    • When the phone returns to the Home Screen and you click Next in SuperVisor, you may receive a message saying the Device is Locked or Can't access the device even if it is not.
    • If the above happens:
      1. Disconnect the USB cable
      2. Reconnect it
      3. Unlock the device
      4. Tap Trust when prompted
      5. Click OK on the error popup
      6. Click Next in SuperVisor
  2. Wait for the Mobile Device Management (MDM) profile to install. When it's downloaded, tap Close on the Profile Downloaded notification on the phone.
  3. Your phone should now say "This iPhone is supervised and managed by CloudVeil." at the top of the Settings screen. Swipe down on the Settings page to reveal the top of the page.

Step 5: Installing the filtering profile on the device

Before proceeding: Confirm the device is supervised by swiping down on Settings. You should see: "This iPhone is supervised and managed by CloudVeil."

  1. Open the Settings app on the iPhone or iPad.
  2. Tap Profile Downloaded. (This will be located right beneath the Apple ID.)
  3. Tap Install in the upper right corner to start the installation process.
  4. Tap Install near the bottom of the page to confirm.
  5. Now tap Install in the upper right corner on the warning page.
  6. Next, tap Trust on the Remote Management popup.
  7. Finally, tap Done in the upper right corner.

It may take several minutes for the settings to take effect. To test the filter, you can visit 777.com. You should receive a blocked page.

Step 6: Turn Find My and Stolen Device Protection on

Troubleshooting

  • If you receive "Supervisor backup error: mobilebackup2", please visit: Supervisor Backup Error: mobilebackup2 (-4)
  • Not able to locate the Profile Downloaded located below Apple ID? Go to Settings > General > VPN & Device Management and check if there is Workspace Services profile loaded. If there is no profile downloaded, plug the phone back into SuperVisor, highlight the phone, and click Next. The SuperVisor app will recognize that the phone is supervised and prompt to load the Mobile Device Management (MDM) profile.
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