Fix “Connection Not Private” Errors (CloudVeil on macOS)

Overview

If you are seeing a “Connection Not Private” or certificate warning in your browser, it usually means your device does not trust the CloudVeil filtering certificate.

This prevents websites from loading properly.

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When this happens

You may see messages like:

• “Your connection is not private”
• “This certificate is not trusted”
• Security warnings when visiting websites

Step 1: Open Keychain Access

1. Click the Search icon in the top-right corner (near the clock), or press Command (⌘) + Space
2. Type Keychain Access
3. Open Keychain Access

Step 2: Find the CloudVeil Certificate

1. In the search bar (top right), type: cloudveil
2. Locate the CloudVeil Filtering Certificate

Step 3: Trust the Certificate

1. Double-click the CloudVeil Filtering Certificate
2. Expand the Trust section
3. Set When using this certificate to: Always Trust
4. Close the window
5. Enter your Mac password when prompted
6. Repeat these steps for any CloudVeil Filtering Certificate showing (login and system)

Step 4: Restart Your Browser

Close your browser completely, then reopen it.

Result

Websites should now load normally without “Connection Not Private” errors.

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Still Having Issues?

• Restart your Mac
• Make sure the certificate shows as trusted (blue “+” icon)
• Contact support if the issue continues

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